For help running auditions, making calls or recording rehearsals, browse the theatre and Glowtape guide.
Do not share a one-time sign-in link, password, authenticator code, or account recovery information with a theatre administrator or anyone claiming to provide support.
Contact Glowtape
Glowtape LLC provides account, privacy, and app support at hello@glowtape.app. Include the page or production involved and a short description of the problem. Do not email passwords, one-time sign-in links, authenticator codes, government identification, or other unnecessary sensitive information.
Billing + refunds
For theatre subscription billing, cancellation, or refund support, email hello@glowtape.app. Include the theatre organization name and the email address used at checkout, but do not send card numbers or security codes.
Sign-in email did not arrive
Request one new sign-in link, then check spam and filtered folders. Use only the newest link and open it on the same device when possible. Social sign-in buttons appear only when that provider is available.
Open sign inA theatre or production is missing
An account alone does not grant access. Ask the theatre administrator or production manager to invite the email address connected to your Glowtape account. Creating a second account can split your profile and should not be used as a workaround.
Auditions + helping
Open the exact link shared by the theatre. You can start an audition without a Glowtape account; follow the confirmation email to finish registration. Keep that email so you can return to your audition details. If you already have an account, you can sign in from the audition page. Offering to help requires sign-in; afterward, return to the same theatre link.
You can switch to your calendar while filling out conflicts. Unfinished answers have a recovery copy in the current browser session when storage is available. If you reload, choose Restore recovery copy and review the answers before saving. Draft storage also offers an option to keep the copy on this device after closing the tab, for up to 24 hours. The recovery copy does not reserve an audition time or submit your application.
Notifications
Open Profile → Messages to review delivery choices. Push notifications also require permission in the browser or device settings. The installed iPhone and Android apps use Apple or Google push delivery. Calls and schedule changes remain available inside Glowtape even when a push or email is delayed.
Security + account deletion
Multifactor authentication and account deletion are under Profile → Security. An accepted deletion request has a seven-day waiting period, during which it can be cancelled. Read the deletion instructions before starting if you own a theatre workspace.
Reporting content
Questions, replies, and shared production materials each have a Report action. Choose the closest reason and add only the detail a production manager needs. Do not use Glowtape to threaten or harass, share sexual or unlawful content, send spam, post unsafe links, or share material without the required rights. A manager can hide reported content; Glowtape may disable an account after an abuse review. For an urgent danger, contact local emergency services instead of relying on an in-app report.
Casting, schedules + production content
The theatre controls casting, schedules, calls, roles, uploaded materials, and membership decisions. Contact that theatre's director, stage manager, or administrator for production-specific changes.
Copyright concern
Email hello@glowtape.app with your name and contact information, the work involved, the exact Glowtape location or material you are reporting, why you believe the use is unauthorized, and whether you are the owner or authorized to act for the owner. Glowtape may restrict access while the report is reviewed.